Pet Store Pro Adds Conflict Management Course
October 23, 2012

BEL AIR, Md.–Pet Store Pro, the free online training program created by the Pet Industry Distributors Association (PIDA), has added a new course focused on conflict management. The course teaches techniques pet store managers can use to create a work environment where conflicts are recognized and resolved as they arise.

 

Managing Workplace Conflict addresses taking a positive approach to conflict, dealing with difficult people, preparing for conflict, analyzing conflict types and dimensions, resolving conflict using an easy four-step process, avoiding conflict pitfalls and facilitating conflict intervention meetings.