Solid Gold Health Products for Pets is the latest pet food manufacturer to announce a voluntary recall of its dog food.
According to the U.S. Food and Drug Administration, Solid Gold is recalling one batch of WolfCub Large Breed Puppy Food and one batch of Solid Gold WolfKing Large Breed Adult Dog because the products were produced at Diamond Pet Food's Gaston, S.C., plant. For best before date information, click here.
Diamond Pet Foods temporarily suspended delivery of all products made at its Gaston, S.C., plant. Natural Balance Pet Foods and WellPet LLC announced voluntary recalls of dry pet food formulas that were manufactured in Diamond's Gaston, S.C. facility.
Diamond tells Pet Business that the most important information consumers need is production codes and best-before dates. Retailers can direct customers to the company's website (diamondpetrecall.com) for more information.
In a statement released to Pet Business, Diamond says, "If a consumer brings a recalled product into the store for return, the retailer can immediately issue a refund. Retailers should treat the transaction like any refunded product from their distributors."
Diamond issued its first recall on April 6 and have expanded the recalls several times. Pet specialty retailers are working hard to keep up with the staggered announcements.
Cole Wolfson, owner of Pittsburgh-based Petagogy, says his store has been working hard to keep his staff and customers informed about the recalls. "For a retailer, it's a tricky balance between not overreacting but at the same time not treating it like it's nothing," Wolfson says.
Petagogy has been educating its customers about through social media channels like Twitter and Facebook, and the store's loyalty program has also helped reach its customers via email.
"We told customers to bring in the bags of food whether it was opened, closed or used," Wolfson says. "Even if they don't have a receipt, if they're part of our loyalty program, we can credit them for their purchase."
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